In December 2020, Daimler AG and Infosys announced with great fanfare a large outsourcing collaboration, an eight-year IT infrastructure transformation deal reported to be worth around $3.2 billion. On paper, the logic was compelling. Daimler would sharpen its internal focus on software engineering, while transferring its IT infrastructure operations, such as the service desk, data centers, and networks, along with several hundred of the employees running them to Infosys.