Harvard Business Review · 5 Nov 2026
What R&D Looks Like for HR
When a marketing team wants to understand why customers are leaving, it commissions research. When a finance team considers an acquisition, it pays for due diligence. And when an operations team encounters a bottleneck, it measures the process to find out what’s going wrong. Across business functions, leaders routinely invest in generating new evidence to make better decisions. HR is an exception.
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